Refund policy

Refund Policy

At VenToro Auto, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return within 30 days of receiving your order.

Eligibility for Returns

To be eligible for a return, the item must:

• Be unused and in its original condition
• Be returned in its original packaging
• Include proof of purchase or order confirmation

Return Process

To initiate a return, please contact our support team at support@ventoroauto.com.

Please do not return any item without contacting us first. Return instructions and the appropriate return address will be provided after your return request has been reviewed and approved.

Items sent without prior authorization may not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us immediately at support@ventoroauto.com so we can resolve the issue as quickly as possible.

Non-Returnable Items

The following items are not eligible for return:

• Personalized or custom-made products
• Gift cards
• Clearance or final-sale items
• Certain personal-use products where applicable

Exchanges

If you would like a different item, we recommend requesting a return for the original product and placing a new order.

European Union Customers

For orders shipped to the European Union, customers have the right to cancel or return their order within 14 days of receiving the product, subject to applicable consumer protection regulations.

Refunds

Once your return has been received and inspected, we will notify you of the approval or rejection of your refund.

If approved, refunds will be processed to your original payment method within 10 business days. Processing times may vary depending on your bank or payment provider.

If more than 15 business days have passed since your refund was approved and you have not received your funds, please contact us at support@ventoroauto.com.

Contact Information

Support Email: support@ventoroauto.com

Business Inquiries: contact@ventoroauto.com